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Privacy at morocco 18: What We Keep and Why

When you open an account with us, we collect only what we need to verify your identity, process your deposits through DANA, OVO, GoPay and QRIS, and settle…

Account verification onlyPayment data encryptedNo third-party sales
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morocco 18 Privacy at morocco 18: What We Keep and Why
GET IN TOUCH

Contact Us About Your Privacy

Email Support Send privacy requests to [email protected]. We respond within 48 hours during business days. Use this channel for data access, deletion, or correction requests.
Live Chat Open the chat widget in your account lobby between 08:00 and 23:00 Jakarta time, seven days a week. Our team can walk you through your privacy rights and data settings.
Account Settings Visit Settings > Privacy in your account dashboard to review what we store, adjust notification preferences and download your data in a portable format.
SECURITY BY DESIGN

How We Protect and Respect Your Information

Data Encryption

All personal and payment data travels over TLS encryption (the same standard banks use). Your deposit information is never stored in plain text on our servers.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand page traffic. No tracking cookies follow you across other websites. You can disable them in your browser anytime.

Account Access Control

Only you can access your account with your username and password. If you lose access, verify your identity through email or phone before we reset it.

Data Retention Policy

Active account data stays for as long as you play with us. After closure, financial and identity records are kept for seven years per local legal requirements, then deleted securely.

No Third-Party Sales

We never sell your personal data to marketers, data brokers or other companies. Payment processors and fraud services see only what they need to do their job.

Request Your Data

Email [email protected] and ask for a full data export. We'll send you everything we hold in a machine-readable format within 14 days.

Privacy Policy: Answers to Your Questions

We need your full name, date of birth, email, phone number, and a valid national identity document number. For deposits via DANA, OVO, GoPay or QRIS, we also collect the account or mobile number linked to that payment method so we can verify transactions.

We delete most personal data within 30 days of account closure. However, financial records (deposits, withdrawals, transaction history) are kept for seven years to meet anti-money-laundering laws that apply where local law permits.

Yes. Email [email protected] with the subject 'Data Access Request' and we will send you a complete export of your personal data, account activity, and transaction history within 14 business days at no charge.

We do not sell your data. We share the minimum required information with payment processors (DANA, OVO, GoPay, QRIS operators), fraud detection services, and legal authorities where local law permits. All partners are bound by confidentiality agreements.

Cookies are small files stored on your device. Session cookies keep you logged in; analytics cookies help us see what pages work well. You can disable them in your browser settings, but logging back in will become slower and some features may not work.

Contact [email protected] with 'Data Deletion Request' in the subject line. We will delete account data within 30 days, except financial records required by law. You may also request deletion of specific fields (e.g., saved payment methods) through your Settings > Privacy menu.

We notify affected users by email within 72 hours of discovery, as required by local law. We also file a report with relevant authorities. We run regular security audits and penetration tests to prevent breaches, and we maintain cyber insurance to cover incident response costs.

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